FAQs

We want you to love your purchase, but we understand that sometimes things just don't work out. Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that customers are responsible for covering the cost of the return shipping label and will need to arrange and pay for the shipping to return the item to us.

Yes, we ship worldwide! Shipping costs will apply and will be calculated at checkout. You can check if shipping to your country is available directly on the checkout page. If your country isn’t listed, feel free to contact us for assistance.

All orders are shipped from Japan, and delivery times may vary depending on your location. International orders typically take around 15–20 business days to arrive. We use fast, reliable shipping services with tracking to ensure your order reaches you as quickly as possible.

Customers are responsible for any shipping taxes, customs duties, or additional fees (such as those charged by DHL or other carriers) that may apply to international shipments. These charges are assessed by your country's customs office and must be paid upon delivery.

Yes, once your order is shipped, you will receive a tracking number via email.

We accept Visa, Mastercard, American Express, PayPal, and more. You can see the full list of payment options at checkout.

You can reach our customer support via our contact form on the website.

We currently do not offer gift cards.